We pride ourselves on making software that just works so that you can focus on the important things: teaching and learning. However sometimes things happen that are out of our hands and things may not work as smoothly as they should. If you use our software or demos on Windows and have upgraded to the latest version of QuickTime, you may have discovered this first-hand.

If you’re using QuickTime version 7.6 or later, you may encounter a problem when you try to launch our software with QuickTime not being recognized. You may be prompted that you need to install QuickTime to use the program even if you have it installed and will be unable to run the program at all. Unfortunately this effects both full and free DemoWare versions on all versions of Windows that run our programs.

Thankfully we have two pieces of good news:

  1. We’re working on a fix.
  2. Until then, we have a workaround solution that will allow you to run the programs. You can get full details on a support page on the QuickTime issue.

We regret if this creates any problems for our users. The cause of the issue was out of our hands. But we’re doing all we can to make things just work as they should again.

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