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Windows The Digital Field Trip to The Rainforest
Windows 3.1/95/98

Select the problem you've been having with The Digital Field Trip to The Rainforest: If you encounter a problem that isn't covered here, please email or contact us us for more help.



Installation

Installation instructions for The Digital Field Trip to The Rainforest can be found in the booklet that accompanies your copy of the CD-ROM.

Or download one of the following PDF files (readable with Adobe Acrobat Reader), for full installation instructions and troubleshooting.

PDFWindows 3.1 PDFWindows 95/98



Optimizing

The Digital Field Trip to The Rainforest will work best on any Windows machine under the following conditions:

  • 8 Megs of available RAM or more
  • Virtual Memory set to the Default Windows Setting
  • File sharing off
  • All unneeded device drivers, which may take up processor time, turned off
  • If Microsoft Office is installed, the Control Bar should be turned off



Troubleshooting

I want to run The Digital Field Trip to The Rainforest on a machine without a sound card.

You will have to edit the file "RAINFRST.INI" on your hard drive. Open it using the notepad, and change the line:
;RequireSound=yes or no
to
RequireSound=no


When I run The Rainforest, I get the message, "Please select Rainfrst.ini."

The application wants to know where the original media is. You need to select the wetlands.ini file on the CD, in the "RAINFRST" directory.


I get the message, "QuickTime is required to run this application."

You must install the 16-bit version of QuickTime (QT16.EXE in the "QUIKTIME" directory) for The Digital Field Trip to The Wetlands to work properly. It is important that the 16-bit version be used, even on systems capable of running the 32-bit QuickTime.


When I go to the field trip section of the CD, the application quits.

Your computer is having trouble with the QuickTimeVR portion of the field trip. If you are using Windows 95 and the creation date of the QTVR.QTC file in the "Rainfrst" directory is August 15, 1996, download the latest QTVRW.QTC file and replace the existing one on your computer.


The movies and Field Trip VR don't display correctly when I run The Digital Field Trip to The Rainforest in Windows 95.

To correct this problem, open the Windows 95 Control Panels from the "Settings" option of the "Start" menu. Open "QuickTime" and click on the "More" button at the bottom of the window. Select the "Video" tab and change the Draw Method to "Bitmap."


The Rainforest crashes when I try to launch it

This is caused by the video acceleration used by the video card. There are three possible solutions to this problem:

  • Change the amount of video acceleration that the video card uses. This is found in the video control panel under Options:Advanced Options:Display. Drag the Video Acceleration slider from Faster to More Compatible.
  • Alter the Video Draw method in the QuickTime control panel. Press the 'More' button and go to Video:Draw Method. There will be several options here, depending on the hardware and software you have installed. One of these may solve your problem.
  • The video drivers that you have installed may be the problem. Check with the manufacturer of the video card for the latest video drivers. (This is a known bug specifically with some ATI video cards; the latest drivers fix it.)


I am running Windows 98. Will I have any problems running The Digital Field Trip to The Rainforest?

We have not found any compatibility problems with Windows 98. If you do encounter any problems running The Digital Field Trip to The Rainforest under Windows 98, please email or contact us with the details of the problem.


The program runs fine, but the text isn't formatting properly.

The fonts Helvetica or Times may be corrupted or not installed on your computer. Both are required for the proper running of The Digital Field Trip to The Rainforest. To fix the problem, simply re-install the fonts from your original system disk.


I upgraded to Windows 2000. Will I have any problems running The Digital Field Trip to The Rainforest?

We are currently testing for compatibility issues with Windows 2000. If you do encounter any problems running The Digital Field Trip to The Rainforest under Windows 2000, please email or contact us with the details of the problem.



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